Privacy Policy
Introduction
Bridge Housing Charitable Trust (“Bridge”) has adopted this Privacy Policy to ensure that we handle all personal information provided in accordance with the Privacy Act 1993. By providing personal information to us you are consenting to the use of that information in accordance with this Privacy Policy.
What information do we collect?
We collect information from you when you interact with us, like attending open homes, making enquiries about properties, buying with us, signing up to newsletters, and when you visit our website or social media channels.
It will usually be obvious when we collect information from you, in forms, registers, correspondence, or on sign-up pages. This will usually identify you. We may ask for your consent to collect information about you from other people.
Our digital channels will also collect information about peoples’ interactions using cookies and other digital tools. We only use this on an aggregate basis for the purposes set out in this policy.
Personal information
“Personal Information” is defined in the Privacy Act 1993 as information about an identifiable individual, i.e. information: about a natural person (as opposed to information about a company or other legal entity); and is in a form that enables that person to be identified.
Collection of personal information
We collect, hold and use personal information provided to us. Wherever possible, we collect such personal information directly from you.
Purposes for collecting personal information
The information that we collect from you may be used by us for a number of purposes connected with our Trust, such as:
- responding to any queries you make;
- providing you with any services you have requested;
- gathering information about your preferences and registering your details accordingly;
- informing you about future developments or offers that we, or any of our related entities, consider you might be interested in;
- carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
- conducting market research and surveys; and
- general administrative or business purposes.
Storage & protection of your personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) are granted access to this information.
Personal information disclosure
We respect the privacy of your personal information and we will take all reasonable steps to keep it strictly confidential. We do not sell, rent or otherwise make available any personal information to third parties. We may outsource certain aspects of our services to other organisations. For this purpose, and only for the purpose of providing services to us, personal information may, as required, be transferred to or handled by:
- our related entities; and
- organisations which provide services to us.
Bridge may share personal information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
- permitted or required by law; or,
- trying to protect against or prevent actual or potential fraud or unauthorised transactions; or,
- investigating fraud which has already taken place.
Personal information is not provided to these entities for marketing purposes.
Access and correction of details
In accordance with the terms of the Privacy Act 1993, you can access any personal information we hold about you by sending an email to [email protected]. If the information held is inaccurate, incomplete or not up to date you may request that we correct the information.
Website use information
Cookie and tracking technologies may be used for gathering anonymous information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. We may use cookie and tracking technology depending on the features offered. Cookies also help us to customise the website for visitors.
We may use Google Analytics features that associate anonymous data from the Google accounts of signed-in users who have consented to this association for the purposes of personalised advertising. Third party vendors, including Google and Meta, may show our ads on sites on the internet. Third party vendors, including Google and Meta, may use cookies on our website to serve ads on other sites on the internet based on a user’s prior visits to our website Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page and control the way that Meta shows ads using Meta’s ad settings. Google account holders may view and control their activity by visiting their My Activity page.
Personally identifiable information cannot be collected via cookies and other tracking technology, however, if you provide personally identifiable information, cookies and the data that they and other tracking technology collect may be connected to you using that information.
Social media information
When you follow or like our social media channels or like, comment on, share or otherwise interact with any of our content on our social media channels, you may provide information to us about yourself, including your name, profile information and profile picture. The information you make available can often be controlled through the settings for your account on the relevant social media platform.
Our social media channels are public and everything you share on our posts can be seen by everyone else. Please do not share any personal, confidential or sensitive information when posting on any of our social media channels.
Third party privacy policies
The privacy practices set forth in this privacy statement are for our services, website and social media channels only. If you click on links to other websites, please review the privacy policies posted at those sites. In addition, your access and use of the social media platforms that we use (including Facebook and Instagram) will be subject to the terms and conditions and privacy policies of the companies that operate those platforms.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on this website.